Yellow Taxi AS Terms and Conditions

These terms and conditions govern the services provided by Yellow Taxi AS. They outline our responsibilities toward you as a customer, your responsibilities when using our services, and limitations of liability related to our services.

1. Personal Data Protection

Yellow Taxi AS collects and processes personal data as described in our Privacy Policy and Cookie Policy. By using our services, you agree to our data processing practices.

2. Booking Transport

• Yellow Taxi AS accepts only advance bookings through our website.
• Location services (GPS) may be used to confirm your pick-up address. Please ensure your location is correct when booking.

3. Additional Services/Products

• Yellow Taxi AS provides child seats and pet-friendly vehicles on request. These services must be requested via phone or email.
• Wheelchair-accessible vehicles and wheelchair seats are not available.

4. If the Taxi Does Not Arrive

Customers receive driver details upon booking confirmation. If your taxi does not arrive on time, you may contact the driver directly or reach Yellow Taxi AS at +47 21700100.

5. If the Customer Doesn’t Show Up

If you do not show up at the designated pick-up address, the full amount paid will be non-refundable.

6. Cancellation Policy

• Cancellations made before 2 hours of the scheduled pick-up time will incur a 200 NOK fee.
• Cancellations made within 2 hours but before 30 minutes of the pick-up time will incur a 300 NOK fee.
• Cancellations made within 30 minutes of the pick-up time will not be eligible for a refund.

7. Waiting Time Policy

Yellow Taxi AS will wait for a maximum of 10 minutes at the designated pick-up location. After 10 minutes, the booking will be automatically cancelled, and the fare will be non-refundable. If contact is established with the customer, they may request additional waiting time beyond 10 minutes. In such cases, a charge of 5 NOK per minute will apply after the initial 10-minute wait.

8. Fare Calculation

Yellow Taxi AS provides a fixed fare shown on our website at the time of booking. The fare is based on the pick-up and destination locations provided.

9. Payment Options

We only accept advance payments by card. Other payment methods, such as cash, are not accepted.

10. Receipts

Receipts will be issued electronically or in print upon request for all trips.

11. Complaints

Customers can send complaints or feedback to [email protected]. Yellow Taxi AS will respond to complaints as soon as possible.

Last updated

We update this policy periodically, so please check this page regularly. Last updated on 03/11/24.

YELLOW TAXI AS - 932 510 707 - Gamle leirdals vei 16, 1081 Oslo